Customer Service

Shipping & Delivery
Orders ship within 1 Business day of receipt. Orders ship via USPS and Canada Post, average delivery time between 3-5 business days. For all inquiries regarding your order please call 514.495.1578, or e-mail us at info@femintimates.com.
Privacy & Security
All customer information remains the property of FEM Intimates, and will not be sold or shared with any outside source.
Returns & Replacements
We will gladly accept the return of unwashed, unworn, or defective merchandise with original tags, for a full refund, in the original form of payment, within 30 days of your purchase date. Any shipping fees on the original order are final and will not be refunded. All returns and replacements are subject to an authorization number from customer service, please call 514.495.1578, or e-mail sales@femintimates.com.
Payment, Pricing & Promotions
Customers with terms, continue as usual. New customers are required to fill out the merchant account application in order to get their terms set-up or can pay by credit card (visa and mastercard are accepted).
Updating Account Information
Please call FEM Intimates at 514.495.1578, or e-mail info@femintimates.com.